Refund policy

🔄 Returns & Exchange Policy

At 31:10 Jewelry, we hope you love every piece you receive. If for any reason you're not satisfied, we offer exchanges or store credit on eligible items.

✅ Eligibility for Exchange or Store Credit

To qualify for an exchange or store credit:

• Your item must be unworn, unused, and in its original packaging

• You must request a return within 7 days of delivery

• The item must be shipped back within 10 days of delivery

To begin a return or exchange, email us at Shop3110Jewelry@gmail.com with:

• Your order number

• A photo of the item

• Your reason for the return

We’ll provide next steps and the return shipping address.

🚫 Final Sale & Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

• Earrings (for hygiene reasons)

• Gift cards

• Sale or promotional items

• Items marked “Final Sale”

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee we’ll receive your return.

💔 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 3 days of delivery with a photo. We’ll make it right—either by sending a replacement or issuing store credit.